BSB40807 Certificate IV in Frontline Management
Certificate IV in Frontline Management is designed for team leaders and middle managers to enhance their leadership and management skills through improved conflict resolution skills, relationship management, prioritisation and planning skills, making your teams and business more effective and profitable.
Requiring 10 units for Qualification
► Consisting of 4 core units & 6 elective units from the lists below
► At least 3 of the elective units must be selected from the elective units list
► The remaining 3 elective units may be selected from the BSB07 Business Services Training Package or any other currently endorsed national training package. One unit may be selected from either Certificate III or Diploma level
Competency is required in all 4 of the following core units:
| BSBMGT401A | Show leadership in the workplace |
| BSBMGT402A | Implement operational plan |
| BSBOHS407A | Monitor a safe workplace |
| BSBWOR402A | Promote team effectiveness |
Select at least 3 units from the following list of elective units.
| BSBCUS401A | Coordinate implementation of customer service strategies |
| BSBCUS402A | Address customer needs |
| BSBCUS403A | Implement customer service standards |
| BSBFIA402A | Report on financial activity |
| BSBADM409A | Coordinate business resources |
| BSBINM401A | Implement workplace information system |
| BSBINN301A | Promote innovation in a team environment |
| BSBCMM401A | Make a presentation |
| BSBITS401A | Maintain business technology |
| BSBMGT403A | Implement continuous improvement |
| BSBMGT404A | Lead and facilitate off-site staff |
| BSBMKG413A | Promote products and services |
| BSBPMG510A | Manage projects |
| BSBREL401A | Establish networks |
| BSBRES401A | Analyse and present research information |
| BSBRSK401A | Identify risk and apply risk management processes |
| BSBWOR401A | Establish effective workplace relationships |
| BSBWOR404A | Develop work priorities |
| BSBWRT401A | Write complex documents |